IBM Sterling


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OMS - Call Center

Showing 58 of 2421

Blind Returns support in v9.5 of Call Centre Commerce

We would like to backport the Blind Returns feature in v10 to V9.5 of Call Centre. This requirement is critical for the business
almost 5 years ago in OMS - Call Center 0 Not under consideration

Check for inventory availability while adding a line for reship, the CSR should have immediate feedback as to whether it can be fulfilled.

Currently in the call center the reship function blindly adds the reship order line without doing an inventory check. I don't know that it needs to be as involved as a wizard such as adding a line though it does need to be more involved and at lea...
almost 5 years ago in OMS - Call Center 0 Future consideration

Add a link to launch cognos from Call Center

The team that needs Cognos, does not use business manager but rather Call Center. We would like a task to launch BI if the user has the role.
almost 5 years ago in OMS - Call Center 1 Not under consideration

SalesForce Case TS******* email notification to have Client Name in the Email Subject

Email notification from SalesForce only have ticket ref and initial comment in Email Subject. It would be very helpful to see from an email subject (or even content) which client/customer the ticket has been opened by / updated by. At the moment w...
about 5 years ago in OMS - Call Center 2 Not under consideration

Integrate with Google's Recaptcha v2- Invisible

Call center and Store application urls can be integrated with recaptcha for better authentication.
over 5 years ago in OMS - Call Center 0 Not under consideration

Provide a field on the Payment UI for return orders for user to enter the amount intended to refund against each tender.

Provide a field on the Payment UI for return orders for user to enter the amount intended to refund against each tender. We had requirement to add new payment method on return since it was requirement to refund to a new tender on return . Currentl...
almost 6 years ago in OMS - Call Center 0 Planned for future release

Product Lines with Special services associated

in Call center we don't see any way to Add special service to a product which is already associated with a special service. For web (commerce) orders , we were able to create order with product and special services(createOrder API). Special servic...
almost 6 years ago in OMS - Call Center 0 Future consideration

Provide an option to void adjustment invoices. Currently system doesn’t allow voiding adjustment invoices. Due to which invoices remain open in the system in cases where discounts/charges were applied on order by mistake. This is very frequently seen in case of call center appeasement scenarios when property Do Not Allow Debit and Credit Invoice to Settle Each Other is checked.

Provide an option to void adjustment invoices. Currently system doesn’t allow voiding adjustment invoices. Due to which invoices remain open in the system in cases where discounts/charges were applied on order by mistake. This is very frequently s...
about 6 years ago in OMS - Call Center 1 Not under consideration

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