IBM Sterling Ideas
formerly Watson Supply Chain
Submit new product ideas for IBM Sterling solutions. Before you submit, please review existing ideas; if an idea close to yours already exists, it's better to add comments or vote on the existing idea. We will review your ideas and use them to help prioritize our product development. Best of all, the portal will automatically update you when the status of your idea has been changed. Order Management, Store Engagement, Watson Order Optimizer, Inventory Visibility, CPQ and Call Center are now part of Watson Supply Chain
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We would like to backport the Blind Returns feature in v10 to V9.5 of Call Centre.
This requirement is critical for the business
How will this idea be used?
Business use this feature in call centre to create blind returns in the sterling oms system. most of the customer returns dont have the associated sales receipt. so call centre representative end up in creating a Blind return and initiate either exchange or refund to customer preferred payment method
|What is your industry?||Retail|
|What is the idea priority?||Urgent|
|Link to original RFE|