IBM Sterling Ideas

formerly Watson Supply Chain

Submit new product ideas for IBM Sterling solutions. Before you submit, please review existing ideas; if an idea close to yours already exists, it's better to add comments or vote on the existing idea. We will review your ideas and use them to help prioritize our product development. Best of all, the portal will automatically update you when the status of your idea has been changed. Order Management, Store Engagement, Watson Order Optimizer, Inventory Visibility, CPQ and Call Center are now part of Watson Supply Chain

Connect with IBM experts and your peers on the Supply Chain Collaboration Community and the Order Management Interest Group

Product Lines with Special services associated

in Call center we don't see any way to Add special service to a product which is already associated with a special service. For web (commerce) orders , we were able to create order with product 
and special services(createOrder API). Special service charges are added in order total. 
But when we open order in call center, its not displaying special 
service charges in any category and also no option to remove special 
service

  • Avatar32.5fb70cce7410889e661286fd7f1897de Guest
  • May 18 2018
How will this idea be used?

Cleint want to use personalization as a special service.  Item will be associated with a special service "Personalization". Call center should support for adding special service and modify/view special service for web order 

What is your industry? Retail
What is the idea priority? Medium
DeveloperWorks ID
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Link to original RFE
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