IBM Sterling Ideas
Submit new product ideas for IBM Sterling solutions. Before you submit, please review existing ideas; if an idea close to yours already exists, it's better to add comments or vote on the existing idea. We will review your ideas and use them to help prioritize our product development. Best of all, the portal will automatically update you when the status of your idea has been changed.
IBM is transforming its request for enhancement (RFE) process. The purpose of the transformation is to provide a more consistent experience for you to submit requests and to enable IBM product owners to respond to your requests more quickly. For more information click here.
Connect with IBM experts and your peers on the
Supply Chain Collaboration Community and the Order Management Interest Group
in Call center we don't see any way to Add special service to a product which is already associated with a special service. For web (commerce) orders , we were able to create order with product
and special services(createOrder API). Special service charges are added in order total.
But when we open order in call center, its not displaying special
service charges in any category and also no option to remove special
How will this idea be used?
Cleint want to use personalization as a special service. Item will be associated with a special service "Personalization". Call center should support for adding special service and modify/view special service for web order
|What is your industry?||Retail|
|What is the idea priority?||Medium|