IBM Sterling Ideas
formerly Watson Supply Chain
Submit new product ideas for IBM Sterling solutions. Before you submit, please review existing ideas; if an idea close to yours already exists, it's better to add comments or vote on the existing idea. We will review your ideas and use them to help prioritize our product development. Best of all, the portal will automatically update you when the status of your idea has been changed. Order Management, Store Engagement, Watson Order Optimizer, Inventory Visibility, CPQ and Call Center are now part of Watson Supply Chain
Connect with IBM experts and your peers on the
Supply Chain Collaboration Community and the Order Management Interest Group
Currently in the call center the reship function blindly adds the reship order line without doing an inventory check. I don't know that it needs to be as involved as a wizard such as adding a line though it does need to be more involved and at least do an availability check.
Also when a reship does happen, often it is more involved than just sending the line again such as changing the ship to address. If the product didn't get shipped correctly to the customer in the first place, there is usually something that needs to be changed.
How will this idea be used?
It will allow for a more successful experience between the customer and CSR when the customer calls because the product wasn't originally delivered. Not having the CSR be presented with whether the product is available and giving the customer the expectation it will be fulfilled but can't be, is a very bad customer experience.
|What is your industry?||Retail|
|What is the idea priority?||High|
|Link to original RFE|