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SalesForce Case TS******* email notification to have Client Name in the Email Subject

Email notification from SalesForce only have ticket ref and initial comment in Email Subject. It would be very helpful to see from an email subject (or even content) which client/customer the ticket has been opened by / updated by. At the moment we have to go into the actual ticket on SF to see which customer the ticket is for. This is very time consuming when dealing with many tickets during the day, for many different clients,

  • Avatar32.5fb70cce7410889e661286fd7f1897de Guest
  • Mar 20 2019
  • Submitted
How will this idea be used?

This will speed up response to client SF tickets, and improve visibility of issues being progressed.

What is your industry? Retail
What is the idea priority? Medium
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  • Avatar40.8f183f721a2c86cd98fddbbe6dc46ec9
    Guest commented
    25 Aug 12:28pm

    Yes - Adding content on the case email will help a lot. Several team members raising PMR and its hard to remember the case number . If the subject content gets added to case email alert it will be easy to verify