IBM Sterling Ideas

formerly Watson Supply Chain

Submit new product ideas for IBM Sterling solutions. Before you submit, please review existing ideas; if an idea close to yours already exists, it's better to add comments or vote on the existing idea. We will review your ideas and use them to help prioritize our product development. Best of all, the portal will automatically update you when the status of your idea has been changed. Order Management, Store Engagement, Watson Order Optimizer, Inventory Visibility, CPQ and Call Center are now part of Watson Supply Chain

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UCD Self Status / SST Final Status of a process to reflect the success / failure of underlying action.

Following on from Shop Direct SF ticket TS002163187, the CDT 'Import CDT' process was failed because of a known failure issue regarding PLT_PROPERTY and PLT_PROPERTY_METADATA being Append Only. The UCD process expected this failure of the called CDT import, so did not end with a 'failed' status. Please could we make sure that the UCD Self Serv (and SST) process refects the success / failure of the intended goal of the process, and not that the actual logic and acceptance of the process is to allow a failed goal, but a successful UCD / SST process. This 'success' status is misleading to S Teams and customers alike. Their desired result has not completed, and is therefore is a failed task. 

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  • May 28 2019
  • Needs More Information
How will this idea be used?

This gives an absolute indication of the success / failure of the actual desired goal, and not a status based on what UCD Self Serv / SST process will allow and accommodate. A process should be failed status if the desired goal has not been achieved.

What is your industry? Retail
What is the idea priority? Medium
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