IBM Sterling Ideas

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Confirmation of the Request

I use Sterling Web Forms to place orders to Smithfield.  I have no way of knowing when the order is processed and if/when the order will be shipped.  We need a confirmation to be returned.

  • Avatar32.5fb70cce7410889e661286fd7f1897de Guest
  • Jan 22 2019
  • Not under consideration
How will this idea be used?

As a Broker for Smithfield, we order samples every week for the Sales Team.  We have to coordinate pickup of the samples but never know if the product has arrived or not.

What is your industry? Consumer Products
What is the idea priority? Urgent
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  • Admin
    John DELPIZZO commented
    20 Feb, 2019 06:09pm

    Assigned to a member of the OM team. This is not a product gap but a process one. Your trading partner needs to send an ack for you to pick up. OM will reach out to the Service / Sales team to engage on you that process change.