IBM Sterling Ideas
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One common return option with many retailers is Create Return Online(Self Service) or Create through Call Center and drop the item to store.
For this scenario,once customer drops item to store - we need to receive the return order - record receipt.
But this capability is not available in SSE
How will this idea be used?
This will enable retailer to support the real Multi Channel Scenario - where Buy Anywhere , Fulfil From Anywhere and Return Anywhere is possible.
This facilitates the capability for Create Return Online and Ship/drop the return item to nearest Store
|What is your industry?||Retail|
|What is the idea priority?||Medium|