IBM Sterling Ideas

Shape the future of IBM!

We invite you to shape the future of IBM, including product roadmaps, by submitting ideas that matter to you the most. Here's how it works:

Post your ideas

IBM is transforming its request for enhancement (RFE) process. The purpose of the transformation is to provide a more consistent experience for you to submit requests and to enable IBM product owners to respond to your requests more quickly. For more information click here.

Start by posting ideas and requests to enhance a product or service. Take a look at ideas others have posted and upvote them if they matter to you,
1. Post an idea
2. Upvote ideas that matter most to you
3. Get feedback from the IBM team to refine your idea

Help IBM prioritize your ideas and requests

The IBM team may need your help to refine the ideas so they may ask for more information or feedback. The offering manager team will then decide if they can begin working on your idea. If they can start during the next development cycle, they will put the idea on the priority list. Each team at IBM works on a different schedule, where some ideas can be implemented right away, others may be placed on a different schedule.

Receive notifications on the decision

Some ideas can be implemented at IBM, while others may not fit within the development plans for the product. In either case, the team will let you know as soon as possible. In some cases, we may be able to find alternatives for ideas which cannot be implemented in a reasonable time.

Add/Modify Charges during Order Creation from IBM Sterling Store Engagement

In Sterling RCP SOM, during Order Capture , in the final stage we have the option to Add New Charges or Modify Existing Changes. This is a critical functionality needed to override pricing, provide customer appeasement etc for various scenarios.

But in IBM Sterling Store Engagement V10, we are not able to find this functionality.

Can you kindly help us to enable/find this functionality in V10 Store.

Also we can see the same functionality is available in Call Center for Commerce Module. Since both SSE & CCC, Order capture needs to follow same functionality - can this be incorporated from CCC to SSE also

  • Guest
  • Apr 1 2020
  • Planned for future release
How will this idea be used?

During Order Creation from store, store users will need to provide Customer Appeasements, Additional Discounts or sometimes need to add Some Charges to specific Line Items. in RCP SOM, we were able to do this using the Add/Modify Charges Functionality. In new Store Module this option is not there

What is your industry? Retail
What is the idea priority? High
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