IBM Sterling Ideas

formerly Watson Supply Chain

Submit new product ideas for IBM Sterling solutions. Before you submit, please review existing ideas; if an idea close to yours already exists, it's better to add comments or vote on the existing idea. We will review your ideas and use them to help prioritize our product development. Best of all, the portal will automatically update you when the status of your idea has been changed. Order Management, Store Engagement, Watson Order Optimizer, Inventory Visibility, CPQ and Call Center are now part of Watson Supply Chain

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Ability to search for a return order created on web to be processed in store

At Barnes & Noble college, there is a scenario to initiate return order on web. Customer would print shipping label and ship the return to store. In store application, currently there is no way to directly search for the return and receive it. This is a regular scenario we've seen in other places too. RCP application used to have this functionality but it'll be a great feature to be added in web based store application. 

  • Avatar32.5fb70cce7410889e661286fd7f1897de Guest
  • Feb 12 2020
  • Needs review
How will this idea be used?

As a store user I want to be able to search for the returns created on website and I receive those items in my store. Using store application, I want to confirm receipt of the returned items.

What is your industry? Retail
What is the idea priority? High
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Link to original RFE
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