IBM Sterling Ideas

formerly Watson Supply Chain

Submit new product ideas for IBM Sterling solutions. Before you submit, please review existing ideas; if an idea close to yours already exists, it's better to add comments or vote on the existing idea. We will review your ideas and use them to help prioritize our product development. Best of all, the portal will automatically update you when the status of your idea has been changed. Order Management, Store Engagement, Watson Order Optimizer, Inventory Visibility, CPQ and Call Center are now part of Watson Supply Chain

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Improvements in Blind Returns

  1. Be able to process a blind return however, larger amount may require a manager override
  2. Issue gift card for the amount, issue credit to a credit card with manager override (CC info manually typed in)
  3. Exchange order with blind return items where credit from blind return is used on exchanged items
  4. Be able to call pricing engine for lowest price within last 90 days (default) or current price (with override),
  5. Be able to adjust the amount of refund within certain price range (Typically customer would show some proof-of-purchase like credit card statement which is not an invoice/receipt.
  • Avatar32.5fb70cce7410889e661286fd7f1897de Guest
  • Dec 18 2019
  • Needs review
How will this idea be used?

To support returns in our stores

What is your industry? Retail
What is the idea priority? High
DeveloperWorks ID
Link to original RFE
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