IBM Sterling Ideas

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Tracing User Activity Across Multiple Sterling Applications

We are frequently receiving some requirements from the business regarding user activity for different applications(for ex: Call Center for Commerce, Sterling Business Center, IBM Store) which they are currently using. 

 

For some users we are providing multiple accesses (i.e., Call Center for commerce, Sterling Business center) and it was very difficult for us to distinguish the user activity for which they have logged in among the various applications.

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  • Sep 18 2019
  • Uncommitted Candidate
How will this idea be used?

We are frequently receiving some requirements from the business regarding user activity for different applications(for ex: Call Center for Commerce, Sterling Business Center, IBM Store) which they are currently using. 

 

For some users we are providing multiple accesses (i.e., Call Center for commerce, Sterling Business center) and it was very difficult for us to distinguish the user activity for which they have logged in among the various applications.

What is your industry? Retail
What is the idea priority? High
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  • Admin
    Manjunath Subburathinam commented
    21 Sep 03:01pm

    This ask has been closely discussed with support and L3. This is currently under consideration.