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Status Delivered
Workspace OMS - Order Management (OnPrem & OMoC)
Created by Guest
Created on May 26, 2020

RELATED IDEAS

Allow configuration of the filters in the Alert search result list to selected events of the order pipeline

The current filters are quite generic and limited, rendering them almost pointless. Each client will have specific meaningful steps/events within its order pipeline that will serve as much more relevant filters.

The UI needs to allow configuration of filters ensuring:

  1. All alert types are accessible

  2. Delivery Types. Relevant delivery types are available and the irrelevant ones can be removed

  3. Order Status: Ability to select relevant/desired order status from the pipeline

  4. Order Type. Same capability as for Status, the UI should allow configuration and use of the business' LOVs

What is your industry? Retail
How will this idea be used?

Filters with LOVs relevant to the business' order pipeline are critical. Generic filters are non-value add
  • ADMIN RESPONSE
    Jun 24, 2020

    Hi, thanks for your idea. We are introducing additional filters/parameters around fulfillment type and order status to the BUC order search & list view. This capability is targeted for Q3 2020.

    We would like additional information around "Order Type". Filtering by "Order Classification" is supported in BUC, and we would like to understand any differences between the two.

    Delivery type is not a prioritized filter type and is a candidate for 2021.

    In 2021, we are looking to support configurable alerts for the above metrics as a Phase 2, going beyond just search & filtering capability.

  • Guest
    Reply
    |     May 18, 2021

    The Order Hub Alert Rules and Alert Search experiences have been enhanced. Please review the documentation at https://www.ibm.com/docs/en/order-management?topic=new-in-order-hub and let us know your feedback on the same.

  • Guest
    Reply
    |     Jul 22, 2020

    Additional details included in the attached document. Thank you for your response and consideration.

    IBM Sterling Id...
    IBM Sterling Ideas_Additional Details_SST-I-13.docx
    Open full size
    IBM Sterling Ideas_Additional Details_SST-I-13.docx
  • Guest
    Reply
    |     Jul 7, 2020

    In order to groom this requirement, please provide more details on examples of use cases that are not being met through order lifecycle alerts. Is the goal purely extensibility? Is the data coming from OMS or data components?

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