IBM Sterling Ideas

Submit new product ideas for IBM Sterling solutions. Before you submit, please review existing ideas; if an idea close to yours already exists, it's better to add comments or vote on the existing idea. We will review your ideas and use them to help prioritize our product development. Best of all, the portal will automatically update you when the status of your idea has been changed.

IBM is transforming its request for enhancement (RFE) process. The purpose of the transformation is to provide a more consistent experience for you to submit requests and to enable IBM product owners to respond to your requests more quickly. For more information click here.

Connect with IBM experts and your peers on the Supply Chain Collaboration Community and the Order Management Interest Group

Multiple Customer Views - Support Personnel View

As a support person, I would like to have access to all the tenants of all the customers as a potential solution to access all customer tenant.

Other solution that need development. 
Drop down list accessible to support to select any tenant to work on prior system login. 
Every support agent should be able to look into all tenants to be able to check specific product behavior.

One user has to be able to be member of more than 1 tenant.

Multiple customers access to the support people

  • Avatar32.5fb70cce7410889e661286fd7f1897de Guest
  • May 29 2018
  • Uncommitted Candidate
How will this idea be used?

When setting up the customer tenant may be add an official support ID  eg support_SCI_customername@ibm.com

And this ID can have access to all the customers and if there is an issue, it would be easy to work and help the customers as we see what exactly customer sees. 

What is your industry? Other
What is the idea priority? Medium
  • Attach files