IBM Sterling Ideas

Shape the future of IBM!

We invite you to shape the future of IBM, including product roadmaps, by submitting ideas that matter to you the most. Here's how it works:

Post your ideas

IBM is transforming its request for enhancement (RFE) process. The purpose of the transformation is to provide a more consistent experience for you to submit requests and to enable IBM product owners to respond to your requests more quickly. For more information click here.

Start by posting ideas and requests to enhance a product or service. Take a look at ideas others have posted and upvote them if they matter to you,
1. Post an idea
2. Upvote ideas that matter most to you
3. Get feedback from the IBM team to refine your idea

Help IBM prioritize your ideas and requests

The IBM team may need your help to refine the ideas so they may ask for more information or feedback. The offering manager team will then decide if they can begin working on your idea. If they can start during the next development cycle, they will put the idea on the priority list. Each team at IBM works on a different schedule, where some ideas can be implemented right away, others may be placed on a different schedule.

Receive notifications on the decision

Some ideas can be implemented at IBM, while others may not fit within the development plans for the product. In either case, the team will let you know as soon as possible. In some cases, we may be able to find alternatives for ideas which cannot be implemented in a reasonable time.

Multiple Customer Views - Support Personnel View

As a support person, I would like to have access to all the tenants of all the customers as a potential solution to access all customer tenant.

Other solution that need development. 
Drop down list accessible to support to select any tenant to work on prior system login. 
Every support agent should be able to look into all tenants to be able to check specific product behavior.

One user has to be able to be member of more than 1 tenant.

Multiple customers access to the support people

  • Guest
  • May 29 2018
  • Future consideration
What is your industry? Other
What is the idea priority? Medium
How will this idea be used?

When setting up the customer tenant may be add an official support ID  eg support_SCI_customername@ibm.com

And this ID can have access to all the customers and if there is an issue, it would be easy to work and help the customers as we see what exactly customer sees.