We get a lot of instances where Customers call me (Since i am CSM) asking if Schedules, POs, Invoices and ASNs they sent have been received by the recipient or not. I direct them to Inflight and at times look for those documents status myself to manage the client relationship. This happens often for autoDx customers.
While there is a way to find out the documents that are overdue - there is no way i could generate a report that pulls the list of documents that have been acknowledged by mapping the Interchange control of the outbound Business document with the corresponding 997 that has come back as Inbound and send it to the client. The report should ideally have the Document reference number, Document type, its corresponding Interchange control number, Group Control Number, Transaction Control Number, Incoming 997 Interchange control number that has come in response and Acknowledgement status.
This report is much needed especially when a business critical document goes missing and the client gets penalized for stalling the production and making the freight wait.