IBM Sterling Ideas
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Currently, if there is an error while sending eInvoices, SCBN will send a notification email to the main partner. The partner has to manually update the status of the eInvoice or inform the customer on the status via offline means such as a phone call. This is a labour intensive effort.
We seek automation for an API status query or an API response every time the system sends the eInvoice. Enabling this would allow the sender to be informed on the status in a more effective/ timely manner.
How will this idea be used?
It's like a delivery report, upon eInvoice successfully sent, expecting SCBN return a status of Success, otherwise, return a status of Error/Failed with an error code, so in our system we can reflect the status.
|What is your industry?||Other|
|What is the idea priority?||High|