Watson Supply Chain Ideas

Use this form to submit an idea for a new product feature. The product team will review your input and provide status updates as decisions are made regarding the request.

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Submit ideas for Watson Marketing and Watson Commerce products

inFlight Common Dashboard for Support Team

Support team works on pro-active monitoring for 160+ customers. In order to review failed transactions, every support person working on pro-active monitoring logs into Inflight 3-4 times a day on an average. Once logged in they select the appropriate customer and check for failures. The team accesses Inflight approximately at least 200 times a day. This activity is very time consuming and there is no one consolidated view of the count of errors for multiple customers that needs to be checked.
Inflight does not have a common dashboard where count of errors for all customers can be seen. Such a Dashboard within Inflight will provide better visibility about overall system's health, thereby help the support team while working on pro-active monitoring and will enhance team's efficiency.
  • Avatar32.5fb70cce7410889e661286fd7f1897de Guest
  • Dec 21 2017
  • Uncommitted Candidate
How will this idea be used?
What is your industry?
What is the idea priority? Medium
DeveloperWorks ID DW_ID94979
Link to original RFE http://www.ibm.com/developerworks/rfe/execute?use_case=viewRfe&CR_ID=94979
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