Watson Supply Chain Ideas

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997 Reconciliation

After 5 days much data/information related to translations is purged from GIODE. This keeps the system uncluttered, but means if a 997 is returned after 5 days the corresponding IDOC info cannot be found and we get a red light for a SAPSTAT. The customer spots this and asks IBM for an explanation because all they can see is ‰Û÷The file data is temporarily unavailable at present for this event.'. Now we know the data isn't temporarily unavailable it is permanently unavailable. Is there a way to improve the message displayed in this instance so the customer can self-service and not need to involve IBM and have delays in answers.
  • Avatar32.5fb70cce7410889e661286fd7f1897de Guest
  • Dec 21 2017
  • Uncommitted Candidate
How will this idea be used?
What is your industry?
What is the idea priority? Medium
DeveloperWorks ID DW_ID69980
Link to original RFE http://www.ibm.com/developerworks/rfe/execute?use_case=viewRfe&CR_ID=69980
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