Watson Supply Chain Ideas

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Submit ideas for Watson Marketing and Watson Commerce products

When IBM team reviews red lights they include the ticket number, they should also include a summary of the error

The current process for red lights is:
a) IBM team reviews red lights
b) IBM team updates the red light with review comments
c) If the failure is due to a new issue, IBM opens a Parature ticket with the information needed.
d) IBM team updates Inflight with the Parature ticket

Proposed process will remain the same with the exception of step d)
d) IBM team updates Inflight with the Parature ticket and summary of error description.
It is assumed that team already knows the error since they opened a ticket or they include the reference for the ticket, so it can be as simple as a copy/paste
  • Avatar32.5fb70cce7410889e661286fd7f1897de Guest
  • Dec 21 2017
  • Uncommitted Candidate
What is the idea priority? Medium
DeveloperWorks ID DW_ID67820
RTC ID RTC_ID459153
Link to original RFE http://www.ibm.com/developerworks/rfe/execute?use_case=viewRfe&CR_ID=67820
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