Watson Supply Chain Ideas

Use this form to submit an idea for a new product feature. The product team will review your input and provide status updates as decisions are made regarding the request.

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Submit ideas for Watson Marketing and Watson Commerce products

Alerts to customers when their communication channel is down

Implementation, PER and Support teams receive BPN alerts when clients communication channel (Ex: FTP, SFTP) is down. However, clients are notified.

I agree that client should be responsible for any problem / failure on their respective sides. Yet, it would help if they get notified as well.

By doing so, we can alert them as soon as the communication channel goes down. This means we help to act faster, which inturn helps them in minimizing the delay of the business documents that were supposed to go via EDI. This will probably mitigate the risk and consequences too.

This should go in as a good value add.

I guess what will help is notifying them at a select frequency - May notification every two hours or notification 4 times a day, etc. Otherwise, the alerts may just spam their inbox.
  • Avatar32.5fb70cce7410889e661286fd7f1897de Guest
  • Dec 21 2017
How will this idea be used?
What is your industry?
What is the idea priority? Low
DeveloperWorks ID DW_ID107958
RTC ID RTC_ID545431
Link to original RFE http://www.ibm.com/developerworks/rfe/execute?use_case=viewRfe&CR_ID=107958
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