Watson Supply Chain Ideas

Use this form to submit an idea for a new product feature. The product team will review your input and provide status updates as decisions are made regarding the request.

Before you submit a new idea, please view requests that have already been submitted. If your idea has already been submitted, you can add comments or vote on the existing idea, thereby indicating your agreement with the idea. We may use this information to help prioritize development of new features.

 

Submit ideas for Watson Marketing and Watson Commerce products

inFlight Common Dashboard for Support Team

Support team works on pro-active monitoring for 160+ customers. In order to review failed transactions, every support person working on pro-active monitoring logs into Inflight 3-4 times a day on an average. Once logged in they select the appropriate customer and check for failures. The team accesses Inflight approximately at least 200 times a day. This activity is very time consuming and there is no one consolidated view of the count of errors for multiple customers that needs to be checked.
Inflight does not have a common dashboard where count of errors for all customers can be seen. Such a Dashboard within Inflight will provide better visibility about overall system's health, thereby help the support team while working on pro-active monitoring and will enhance team's efficiency.
  • Avatar32.5fb70cce7410889e661286fd7f1897de Guest
  • Dec 21 2017
  • Uncommitted Candidate
What is the idea priority? Medium
DeveloperWorks ID DW_ID94979
RTC ID RTC_ID515523
Link to original RFE http://www.ibm.com/developerworks/rfe/execute?use_case=viewRfe&CR_ID=94979
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