IBM Sterling Ideas
Submit new product ideas for IBM Sterling solutions. Before you submit, please review existing ideas; if an idea close to yours already exists, it's better to add comments or vote on the existing idea. We will review your ideas and use them to help prioritize our product development. Best of all, the portal will automatically update you when the status of your idea has been changed.
IBM is transforming its request for enhancement (RFE) process. The purpose of the transformation is to provide a more consistent experience for you to submit requests and to enable IBM product owners to respond to your requests more quickly. For more information click here.
Connect with IBM experts and your peers on the
Supply Chain Collaboration Community and the Order Management Interest Group
Add following functionality for 'On Hold' bulk items up to XX mins. As per following scenario ... We have created a remorse hold, to hold order's for 30 mins. To resolve the hold, we have created hold processing agent which is abstract transaction of process order hold Type. And part of the YFSProcessOrderHoldTypeUE code of the custom agent, we have added custom code to check whether to resolve the hold or not, if the condition is not being satisfied hold will not be resolved. In that case if the hold is not resolved, available_ts in yfs_task_q is getting incremented by 15 mins. After 15 mins passed, we could observe the custom agent picking particular record based on available_ts in yfs_task_q and once again checking whether to resolve the hold or not, if the condition is satisified hold will be resolved, else once again available_ts in yfs_task_q will be further incremented by 15 mins. This behavoir is happening for single order.
But when we trying to validate the behavoir for bulk orders, what we could see is agent is not immediately picking the order after the available_ts is passed in yfs_task_q. Due to which time to resolve the hold is increasing upto 1 hr.
Ex: available_ts in yfs_task_q is at 12:30, for bulk orders we could see agent is picking the record at 12:37. And if the load is being increasing further the agent
is picking the record at 12:47, which 17 mins more than the available_ts.
How will this idea be used?
To provide bulk order hold functionality and improve the customer experience.
|What is your industry?||Retail|
|What is the idea priority?||Medium|