IBM Sterling Ideas

formerly Watson Supply Chain

Submit new product ideas for IBM Sterling solutions. Before you submit, please review existing ideas; if an idea close to yours already exists, it's better to add comments or vote on the existing idea. We will review your ideas and use them to help prioritize our product development. Best of all, the portal will automatically update you when the status of your idea has been changed. Order Management, Store Engagement, Watson Order Optimizer, Inventory Visibility, CPQ and Call Center are now part of Watson Supply Chain

Connect with IBM experts and your peers on the Supply Chain Collaboration Community and the Order Management Interest Group

Gift card auto cash out is currently not supported by OMS even though its the law in certain states

Several states in united states have a law for gift cards tender i.e. after gift card tender if remaining balance on the card is below threshold, it must be given as cash to customer in same transaction. Threshold varies by state, some states have it as $3, some $5. 


Transaction balance is $10

Credit card tender $1 (partial tender)

Gfit card tender - requested for $9 but it was approved for $12 because after $9 remaining balance goes below threshold of $5, so entire balance left on gift card is approved by payment gateway. 

$9 is applied to transaction at point of sale and $3 is issued as cash to customer.


In this scenario when OMS creates invoice, no where it shows $1 credit card tender. all tender lines described above are not recorded in invoice, it makes transaction out of balance.

  • Avatar32.5fb70cce7410889e661286fd7f1897de Guest
  • Feb 1 2019
  • Needs review
How will this idea be used?

Its needed for compliance with state law's

What is your industry? Retail
What is the idea priority? Urgent
DeveloperWorks ID
Link to original RFE
  • Attach files