IBM Sterling Ideas
formerly Watson Supply Chain
Submit new product ideas for IBM Sterling solutions. Before you submit, please review existing ideas; if an idea close to yours already exists, it's better to add comments or vote on the existing idea. We will review your ideas and use them to help prioritize our product development. Best of all, the portal will automatically update you when the status of your idea has been changed. Order Management, Store Engagement, Watson Order Optimizer, Inventory Visibility, CPQ and Call Center are now part of Watson Supply Chain
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Supply Chain Collaboration Community and the Order Management Interest Group
VISA has a new mandate regarding refunds: https://usa.visa.com/dam/VCOM/global/support-legal/documents/new-purchase-return-vbs-10-apr-17.pdf
According to this, retailers/merchants are required to make a refund authorization call to VISA before the actual refund is issued. Currently in OMS/COC there is no support for such a transaction.
There is a financial liability for retailers not being compliant by April 2019.
How will this idea be used?
Providing support for this will make us compliant with VISA's global standards and prevent our clients from being fined for non-compliance. Some of our competitor products have already rolled out support for this.
|What is your industry?||Computer Services|
|What is the idea priority?||Urgent|
|Link to original RFE|