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VISA needs support for Refund Authorization

VISA has a new mandate regarding refunds: https://usa.visa.com/dam/VCOM/global/support-legal/documents/new-purchase-return-vbs-10-apr-17.pdf

According to this, retailers/merchants are required to make a refund authorization call to VISA before the actual refund is issued. Currently in OMS/COC there is no support for such a transaction.

There is a financial liability for retailers not being compliant by April 2019.

  • Avatar32.5fb70cce7410889e661286fd7f1897de Guest
  • Jan 31 2019
  • Declined
How will this idea be used?

Providing support for this will make us compliant with VISA's global standards and prevent our clients from being fined for non-compliance. Some of our competitor products have already rolled out support for this.

What is your industry? Computer Services
What is the idea priority? Urgent
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  • Admin
    Manjunath Subburathinam commented
    18 Sep 04:28pm

    This is currently under consideration. We will update Aha as we make more progress.