IBM Sterling Ideas
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When a refund is initiated on an overage product (Meat/Deli), IBM matches Refund quantity with ORDERED qty, NOT with SHIPPED quantity. This causes discrepancy during settlement, and needs to be manually adjusted.
How will this idea be used?
This will eliminate user intervention to update the refund quantity on such orders or a requirement for customization.
|What is your industry?||Retail|
|What is the idea priority?||High|