IBM Sterling Ideas
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Many clients of OMS do not maintain a user repository system that can send user load to OMS. Users will be present on the client's active directory and will can be authenticated and created in OMS during the authentication.
How will this idea be used?
OMS will integrate with Active Directory ( through SAML ) . If AD authentication is successful, OMS will check if user exist in OMS . If it does not exist ( which will be the case when user logs in first time ) OMS will create the user with all information ( including groups and queues ) that is present in the SAML response
|What is your industry?||Retail|
|What is the idea priority?||Urgent|