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Ability to tie a payment refund request with the settlement and authorization transactions.

When processing payment refunds through the Adyen payment gateway, Adyen requires the refund request to be linked to the authorization id (PSP reference in Adyen terminology).

For processing refunds through Paypal, Paypal requires you to link the refund request with the Settlement request to successfully process refunds.

Currently, OMS does not link the refund request to either the settlement or authorization transactions recorded in the system.

  • Avatar32.5fb70cce7410889e661286fd7f1897de Guest
  • May 19 2020
  • Uncommitted Candidate
How will this idea be used?

This enhancement will enable customers to integrate with payment gateway such as Adyen and Paypal without the need to customize their OMS implementation significantly. Without this enhancement, extensive customization are required in OMS to process refunds automatically.

What is your industry? Retail
What is the idea priority? Urgent
  • Attach files
  • Avatar40.8f183f721a2c86cd98fddbbe6dc46ec9
    Guest commented
    10 Jul 06:03pm

    We are facing issues with cancellation as well. Refer TS003822596 is also accommodated

  • Avatar40.8f183f721a2c86cd98fddbbe6dc46ec9
    Guest commented
    2 Jun 03:57am

    There are two different type of integrations from these Payment vendors.

    1) Creating an Order with Payment gateway and processing the payments within the boundary of the order i.e. multi tender in one request for authorization

    2) Creating authorization (one per card or multiple per card) and processing settlement and refunds.

    The behavior and user experience are both different for these integrations

  • Avatar40.8f183f721a2c86cd98fddbbe6dc46ec9
    Guest commented
    27 May 01:08pm

    We had similar requirement for one of the US Based Luxury Fashion Brand, where we have implemented completely custom logic for refunding customer using respective Authorization ID / PSP Reference through their Payment Gateways (Adyen / PayPal), We would highly recommend this feature to be an OOB feature so that complex customization can be avoided.

    Below are high level points from our customization.

    1. We have created a Custom Table to store Collection Information like Order Information, Payment Key, Amount Collected and Authorization ID (PSP Reference No) etc.., These information are getting stored as soon as OMS settles the shipment invoice for an Order.

    2. During refund (return/appeasement) we call the extended API to get the required collection information from custom table for the Order, based on the refund amount, we select the Payment Method(s) and Authorization information against which refund request needs to be generated.

    3. Once respective Payment is selected for refund we update the Custom Table to reduce the Remaining Amount (Remaining Amount - Refunded Amount), initially Remaining Amount will be equal to the collected amount (Initial Amount)

  • Avatar40.8f183f721a2c86cd98fddbbe6dc46ec9
    Guest commented
    22 May 09:32pm

    This was a requirement for another Payment Acquirer HighRadius.

  • Admin
    Manjunath Subburathinam commented
    22 May 03:09pm

    If you are following this Aha and if you have a similar need, please vote up.