IBM Sterling Ideas
Submit new product ideas for IBM Sterling solutions. Before you submit, please review existing ideas; if an idea close to yours already exists, it's better to add comments or vote on the existing idea. We will review your ideas and use them to help prioritize our product development. Best of all, the portal will automatically update you when the status of your idea has been changed.
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Supply Chain Collaboration Community and the Order Management Interest Group
When processing payment refunds through the Adyen payment gateway, Adyen requires the refund request to be linked to the authorization id (PSP reference in Adyen terminology).
For processing refunds through Paypal, Paypal requires you to link the refund request with the Settlement request to successfully process refunds.
Currently, OMS does not link the refund request to either the settlement or authorization transactions recorded in the system.
How will this idea be used?
This enhancement will enable customers to integrate with payment gateway such as Adyen and Paypal without the need to customize their OMS implementation significantly. Without this enhancement, extensive customization are required in OMS to process refunds automatically.
|What is your industry?||Retail|
|What is the idea priority?||Urgent|