IBM Sterling Ideas
formerly Watson Supply Chain
Submit new product ideas for IBM Sterling solutions. Before you submit, please review existing ideas; if an idea close to yours already exists, it's better to add comments or vote on the existing idea. We will review your ideas and use them to help prioritize our product development. Best of all, the portal will automatically update you when the status of your idea has been changed. Order Management, Store Engagement, Watson Order Optimizer, Inventory Visibility, CPQ and Call Center are now part of Watson Supply Chain
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Currently in SCC, while creating the Action, we have to enter the email id, so this email id ix fixed for all the related rules.
However if we can have option to assign the email id dynamically then we can send the file alert to concerned partner directly.
For example: if SFG has 100 partner and files get failed then currently it send to pre-defined email that can be generic. However in scc we can recognise the partner and if we can fetch & assign the partner email id dynamically then the alert can be send to that partner directly.
How will this idea be used?
Currently if file get failed then mail goes to support emai id and support team has to identify where this files belongs to which SFG partner and again he has to send separate mail to all individual partner with the issue details.
If we can fetch & assign the email id dynamically based on partner then this alert/mail can go directly partner, hence reworking of support work, time, SLA can be reduced.
|What is your industry?||Banking|
|What is the idea priority?||High|
|Link to original RFE|