IBM Sterling Ideas
formerly Watson Supply Chain
Submit new product ideas for IBM Sterling solutions. Before you submit, please review existing ideas; if an idea close to yours already exists, it's better to add comments or vote on the existing idea. We will review your ideas and use them to help prioritize our product development. Best of all, the portal will automatically update you when the status of your idea has been changed. Order Management, Store Engagement, Watson Order Optimizer, Inventory Visibility, CPQ and Call Center are now part of Watson Supply Chain
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Supply Chain Collaboration Community and the Order Management Interest Group
Currently in the OMoC version of the call center, there is no ability to change the payment details on the order. This means that if the original payment method failed due to card expiry, insufficient funds etc. the customer cannot have the payment type changed through the call center. This is available in the product on prem versions, but not in the OMoC version even though it is mentioned in the product documentation.
How will this idea be used?
All the use cases for which this functionality exists in the on-prem version of the product are also applicable for the cloud version.
|What is your industry?||Retail|
|What is the idea priority?||Urgent|
|Link to original RFE|