IBM Sterling Ideas
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Per the product documentation, the only browsers supported for accessing Business Transaction Intelligence are Google Chrome and Mozilla Firefox.
However, not all users use these browsers. Apple Mac users in particular are likely to use the native Apple browser Safari exclusively.
Users have experienced and reported that some BTI user interface features do not work properly on Safari. Other browsers, Brave and Edge could also have issues.
Unfortunately, users of web based applications, are not likely to scrutinize the product documentation before jumping right into it.
Since there is no way to know for sure what browser a user might use, a warning (notice of the limitation) should be provided to a user when they sign on.
How will this idea be used?
BTI should use the browser's identification string to determine the browser type. Then, should the browser not be Firefox or Chrome, BTI should provide a pop-up message box that informs the user that:
At that point it becomes the user's choice to proceed or change to a designated browser. If they choose to continue with the non-designated browser, the user has been warned.
|What is your industry?||Other|
|What is the idea priority?||Medium|
Thanks for your suggestion. We intend to add this idea to our roadmap and will provide an update when we officially have it scheduled.
Thanks again for your idea!