IBM Sterling Ideas

formerly Watson Supply Chain

Submit new product ideas for IBM Sterling solutions. Before you submit, please review existing ideas; if an idea close to yours already exists, it's better to add comments or vote on the existing idea. We will review your ideas and use them to help prioritize our product development. Best of all, the portal will automatically update you when the status of your idea has been changed. Order Management, Store Engagement, Watson Order Optimizer, Inventory Visibility, CPQ and Call Center are now part of Watson Supply Chain

Connect with IBM experts and your peers on the Supply Chain Collaboration Community and the Order Management Interest Group

Add a parameter to indicate the host from which an error message/email is coming from

We were getting multiple error emails during off hours.  In this case it was "Event Listeners are taking too long to respond or they are not alive."  But the same could be added across other events as well.  We researched for quite a few hours before we realized the messages were coming from our test server and not our production server.  It would be very helpful to be able to identify that right in the email we receive.

Here is an example of the message we receive now:

eventType: Alert.pingEventListener.pingEventListenerError.1
ExceptionLevel: Exceptional
timestamp: 1578525006427
datetime: 2020.01.08 17:10:06 CST
mailFrom: siadmins@********.com
subject: Error: Event Listener
mailTo: siadmins@********.com
Msg: Event Listeners are taking too long to respond or they are not alive.

  • Avatar32.5fb70cce7410889e661286fd7f1897de Guest
  • Jan 22 2020
  • Needs review
How will this idea be used?

It will be used by our technical team to make error resolution quicker, easier and more accurate.

What is your industry? Consumer Products
What is the idea priority? High
DeveloperWorks ID
RTC ID
Link to original RFE
  • Attach files
  • Avatar40.8f183f721a2c86cd98fddbbe6dc46ec9
    Guest commented
    27 Feb 19:07

    Yes, there is no info about which environment is sending these emails (we have three as of now and it will increase to 5 or 6 in the future). Please add servername or node name in the notification.

  • Avatar40.8f183f721a2c86cd98fddbbe6dc46ec9
    Guest commented
    27 Feb 19:09

    Another example: