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Improve Replay button in File Gateway to inform operator that files was already replayed and additional confirmation is needed

This feature would be useful in banking sectors to prevent possible double processing of payment files

  • Avatar32.5fb70cce7410889e661286fd7f1897de Guest
  • Nov 6 2019
  • Not under consideration
How will this idea be used?

Recently we had an incident for our one of our business units which could have had a very high impact.

Issue was that the duplicate files were delivered multiple times to the same destination. It was payments files which could have resulted in payments being processed multiple times.

During the investigation it was discovered that  the file was sent multiple times due to a combination of big system load and operator actions.

Operator while the system was busy clicked a replay button for a failed file. Since the file did not showed up in FileGateway in reasonable time - button was clicked once more multiple times.

Some warning or similar information would be expected from product informing that the file was already replayed and that the task is still in progress. Additional confirmation for this actions is needed.

What is your industry? Banking
What is the idea priority? Urgent
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  • Admin
    Ryan Wood commented
    28 Aug 01:48pm

    Thank you for participating in the request for enhancement community. Your input is valuable in shaping the roadmap for the product. While we agree that this idea would add value, it is not something we are able to assign priority to at this time. In general, when accepting an idea, we strive to deliver the enhancement within 18 months. We will continue to monitor this enhancement for interest, feel free to re-enter the idea in 12 months to see if priorities have shifted. If you have any additional questions or concerns please reach out.