IBM Sterling Ideas

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Multi-tenant, One viewer should be able to see activity report for all the mailboxes that are associated for their account

We have a user who owns 10 customer accounts and wants to see files flowing in and out for those customers (activity report), currently, he has to login to each user account on myfilegateway and view their activity. If we can have one user account who can access all the data flow for these 10 accounts that would be great

  • Avatar32.5fb70cce7410889e661286fd7f1897de Guest
  • Mar 6 2019
  • Declined
How will this idea be used?

It would ease customer representatives to look at the activity for all the customers they are entitled with. Probably building a new permission group and having a user associate with it might be easier way to achieve this

What is your industry? Travel & Transportation
What is the idea priority? High
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  • Admin
    Ryan Wood commented
    28 Aug 01:43pm

    Thank you for participating in the request for enhancement community. Your input is valuable in shaping the roadmap for the product. While we agree that this idea would add value, it is not something we are able to assign priority to at this time. In general, when accepting an idea, we strive to deliver the enhancement within 18 months. We will continue to monitor this enhancement for interest, feel free to re-enter the idea in 12 months to see if priorities have shifted. If you have any additional questions or concerns please reach out.

  • Avatar40.8f183f721a2c86cd98fddbbe6dc46ec9
    Guest commented
    18 Jun, 2019 03:34pm

    @IBM how long does it take for your team to review a request and make comments ? It appears that posting ideas or RFE is waste of time

  • Avatar40.8f183f721a2c86cd98fddbbe6dc46ec9
    Guest commented
    7 Mar, 2019 10:39am

    Multi Tenant for SFG would transform the apeal of the system. Strangely enough the underlying supporting database tables have this in mind. The fault simply lies with the interface and the implementation of groups and users to it.